Privacy Policy

Last updated: 27 August 2026

1. Who We Are

Face & Brow Cosmetics is operated by Hair at Face & Brow Limited, company number 16843607.

Registered office:

31 School Lane
Sprowston
Norwich
England
NR7 8TG

In this Privacy Policy, “Face & Brow Cosmetics”, “we”, “us” and “our” refer to Hair at Face & Brow Limited.

We are responsible for deciding how and why personal information collected through this website is used.

If you have any questions about this Privacy Policy or would like to exercise your data protection rights, please contact:

contact@faceandbrowcosmetics.com

2. Information We Collect

We may collect personal information when you contact us, use our website or submit a review.

Contact and Enquiry Information

When you use our website contact form, we collect:

  • Your name
  • Your email address
  • The information you include in your message
  • Your confirmation that you have read and accepted our Privacy Policy

We may also receive personal information if you contact us directly by email or telephone.

The contact form is not intended for detailed medical or sensitive health information. Please avoid including unnecessary medical information within a general website enquiry.

Review Information

If you submit a review through our website, we may collect:

  • Your name
  • Your review title
  • Your star rating
  • The content of your review
  • Information used to confirm that the submission has been made by a person rather than an automated system

If your review is published on the website, your name, review title, rating and review text may be visible publicly.

Website and Technical Information

When you visit our website, certain technical information may be collected automatically, including information such as:

  • IP address
  • Browser and device information
  • Pages visited
  • How visitors interact with the website
  • Approximate location information derived from an IP address
  • Cookie and consent information

Some of this information is collected through cookies and similar technologies.

3. How We Use Your Information

We use personal information collected through the website to:

  • Respond to enquiries
  • Provide information about treatments and beauty training courses
  • Discuss appointments and availability
  • Provide services requested by customers
  • Respond to questions about treatment or course suitability
  • Receive and display customer reviews
  • Operate, maintain and improve the website
  • Understand how visitors use the website
  • Protect the website from spam, abuse and malicious activity
  • Maintain appropriate business records
  • Comply with legal or regulatory requirements where applicable

We do not use information submitted through the website contact form for newsletters, unsolicited promotional emails or other direct marketing.

4. Our Lawful Bases for Using Personal Information

UK data protection law requires us to have a lawful reason for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases.

Taking Steps at Your Request or Providing a Service

When you contact us about a treatment, course, appointment or another service, we may need to use your information to respond to your request and take steps towards providing that service.

Legitimate Interests

We have legitimate interests in operating Face & Brow Cosmetics, responding to customers, providing customer service, publishing genuine customer feedback, maintaining our website and protecting it against spam, abuse and security threats.

We only rely on legitimate interests where those interests are not overridden by your rights and interests.

Consent

Where consent is required, such as for non-essential analytics cookies, we rely on the choices you make through our cookie consent system.

You can change or withdraw your cookie consent choices where the website provides this facility.

Legal Obligations

We may process or retain information where this is necessary to comply with a legal or regulatory obligation.

5. Contact Form Submissions

Our website uses Ninja Forms to process website enquiries.

When you submit the contact form:

  • Your enquiry is emailed to Face & Brow Cosmetics
  • A copy may be stored within the WordPress website
  • Information is stored on the website hosting server
  • Relevant information may also form part of routine website backups

We use this information to respond to your enquiry and, where applicable, provide the service you have requested.

6. Customer Reviews

Our website allows customers to submit reviews about their experience with Face & Brow Cosmetics.

Submitting a review is voluntary.

Information included in a published review may be visible to anyone visiting the website. You should therefore avoid including private, confidential or sensitive information within a review.

If you would like to discuss the removal or correction of a review you have submitted, please contact us at contact@faceandbrowcosmetics.com.

7. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly and securely.

Other cookies, such as analytics cookies, may only be used where you have provided the appropriate consent through the website’s cookie banner.

You can use the cookie consent controls provided on the website to manage your preferences for non-essential cookies.

Changing your browser settings may also allow you to block or delete cookies, although doing so may affect the operation of some website features.

8. Google Analytics and Site Kit

We use Google Analytics through Google Site Kit to understand how visitors use our website.

Google Analytics may collect information such as:

  • Pages viewed
  • Time spent on the website
  • General visitor interactions
  • Browser and device information
  • Approximate geographic information
  • Technical information associated with a website visit

We use this information to understand website performance and improve the experience offered to visitors.

Non-essential analytics cookies are controlled through our cookie consent system.

We do not use Google Analytics information to personally identify individual website visitors.

9. Google reCAPTCHA

Our contact form uses Google reCAPTCHA to help protect the website against spam and automated submissions.

When reCAPTCHA is used, Google may receive technical information about your browser, device and interaction with the website in order to determine whether a submission is likely to have been made by a genuine person.

Google’s own privacy terms apply to its processing of this information.

We use reCAPTCHA because we have a legitimate interest in protecting our website, contact forms and server against spam, abuse and malicious automated activity.

10. Google Maps

Our website contains an embedded Google Map to help visitors find Face & Brow Cosmetics.

When the map is loaded or used, Google may receive technical information such as your IP address, browser information and interaction with the map.

Google’s own privacy terms apply to information it processes through Google Maps.

You can also choose to open the salon location directly through Google Maps.

11. Website and Email Hosting

Our website and email services are hosted using KnownHost.

Personal information submitted through the website, received by email or stored within WordPress may therefore be processed and stored using hosting infrastructure provided by KnownHost.

We take reasonable steps to protect information stored through our website and email services against unauthorised access, loss, misuse or disclosure.

12. Who We Share Information With

We do not sell personal information.

Personal information may be processed by organisations that provide services required to operate our website and business, including:

  • KnownHost, for website and email hosting
  • Google, for Google Analytics, Site Kit, reCAPTCHA and Google Maps
  • WordPress and website software used to operate the site and process enquiries

We may also disclose personal information where required by law, a court, regulator or other lawful authority.

We only share personal information where there is a legitimate reason for doing so.

13. International Data Transfers

Some of the technology providers used by our website, including Google, operate internationally.

This means that personal information or technical information may sometimes be processed outside the United Kingdom.

Where UK data protection law requires safeguards for an international transfer of personal information, appropriate safeguards should be used by the relevant service provider.

14. How Long We Keep Your Information

We aim to keep personal information only for as long as it is reasonably required for the purpose for which it was collected.

Website contact form submissions and associated enquiry information will normally be retained for up to 24 months after the enquiry.

Information may be retained for longer where:

  • An enquiry develops into an ongoing customer relationship
  • Information is required to provide a continuing service
  • We have a legal or regulatory reason to retain it
  • It is required in connection with a complaint, claim or dispute

When information is no longer required, it should be deleted or securely disposed of.

Information removed from the live website or email system may remain temporarily within routine backups until those backups are replaced through the normal backup cycle.

Published customer reviews may remain on the website while they continue to be relevant to the business and the review service. Requests concerning the removal of personal information from a review can be made using our contact details above.

Anonymous or aggregated analytics information that no longer identifies an individual may be retained for longer.

15. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information.

Measures used in connection with the website include hosting security, access controls, website maintenance, backups, spam protection and other measures intended to reduce the risk of unauthorised access, alteration, disclosure or loss.

However, no website, email system or internet transmission can be guaranteed to be completely secure.

16. Your Data Protection Rights

Depending on the circumstances and the lawful basis being relied upon, UK data protection law may give you rights concerning your personal information.

These can include the right to:

  • Ask for access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete your personal information in certain circumstances
  • Ask us to restrict how your information is used in certain circumstances
  • Object to certain uses of your personal information
  • Ask for certain information to be transferred to you or another organisation where applicable
  • Withdraw consent where we rely on consent

You also have the right to object to processing based on legitimate interests in circumstances where your particular situation gives you grounds to object.

These rights are not absolute and may not apply in every circumstance.

To make a request, contact:

contact@faceandbrowcosmetics.com

We may need to ask for information to confirm your identity before fulfilling certain requests.

17. Complaints

If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to investigate and respond.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

Further information about your rights and how to make a complaint is available from the Information Commissioner’s Office.

18. Third-Party Links

Our website may contain links to other websites, including Google, Facebook and Instagram.

We are not responsible for the privacy practices of websites operated by other organisations.

When you follow a link to another website, you should review that organisation’s own privacy information.

19. Automated Decision-Making

We do not use information submitted through this website to make solely automated decisions about individuals that have legal or similarly significant effects.

Automated systems such as Google reCAPTCHA may be used for website security and spam detection.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal requirements.

When significant changes are made, the updated version will be published on this page and the “Last updated” date will be changed.

21. Contact Us About Privacy

For questions about this Privacy Policy, requests concerning your personal information or other data protection enquiries, contact:

Hair at Face & Brow Limited
Trading as Face & Brow Cosmetics

31 School Lane
Sprowston
Norwich
England
NR7 8TG

Email: contact@faceandbrowcosmetics.com